Privacy policy

1. Acceptance and Amendments

By using our services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. We may update this policy from time to time to reflect changes in our practices or to comply with applicable regulations. Any amendments will be published on the Website, along with an updated “Last Updated” date.

2. Information We Collect

Information You Provide Directly

We collect information you provide through our services, including:

  • Contact Information: name, address, phone number and email address.

  • Order Information: billing and shipping addresses, and payment confirmations.

  • Customer Service: the content of your communications with us.

Information Collected Automatically

We may collect usage data through cookies and similar technologies, including:

  • Device and Browser Information: device type, IP address and operating system.

  • Website Interaction History: pages visited, time spent on the Website and actions taken.

Information Obtained from Third Parties

We may obtain information about you from third-party providers and partners, such as Shopify, which assists us with payment processing and order management.

3. How We Use Your Information

We use your personal information to:

  • Provide and improve our services.

  • Process orders and payments.

  • Maintain security and prevent fraud.

  • Contact you regarding updates, promotions and customer support.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyse how visitors interact with our Website. You can configure your browser to delete or refuse cookies; however, doing so may affect certain Website features.

To learn more about the cookies used by Shopify, please visit: Shopify Cookies.

5. Sharing and Disclosure of Information

We may share your personal information with:

  • Service Providers: for IT management, payment processing and customer support.

  • Business and Marketing Partners: for advertising and personalised recommendations.

  • Legal Authorities: where necessary to comply with applicable laws, respond to government requests or protect against fraud.

We do not sell your personal information.

6. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy policies or practices. We encourage you to review their policies before providing any personal information.

7. Data Security and Retention

We implement security measures to protect your information. However, no data transmission over the Internet can be guaranteed to be completely secure.

We retain your information for as long as necessary to provide our services and fulfil our legal obligations.

8. Your Rights

Depending on your place of residence, you may have the following rights:

  • Access: request access to the personal information we hold about you.

  • Erasure: request the deletion of your personal information.

  • Rectification: update or correct your personal information.

  • Data Portability: request a copy of your personal data.

  • Withdrawal of Consent: withdraw your consent to the use of certain data.

You may manage your communication preferences by contacting us directly.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Ornement Atelier
Email: contact@ornementatelier.com
Address: To be confirmed